• IT Support & Troubleshooting: Provide frontline support for hardware, software, and access issues, mainly for Mac users.
• User Onboarding & Offboarding: Manage user accounts and access using tools like Okta and Google Workspace.
  Device Management: Support the setup, configuration, and tracking of devices through our MDM platform (e.g., Mosyle).
• Procurement Support: Assist in ordering, inventorying, and deploying hardware and software.
• Tool Administration: Help maintain IT systems including Google Workspace, Okta, and other productivity and security tools.
• Security Basics: Follow and help enforce IT security best practices, including patching, access management, and basic compliance checks.
• Documentation: Maintain clear and up-to-date IT documentation and contribute to process improvement.
• Team Collaboration: Work with other departments to support IT needs and assist with IT-related projects.

It would be absolutely fantastic if some of the below apply to you.

• Have some experience with tools like Google Workspace, Okta, or Mosyle (or are eager to learn).
• Enjoy solving problems and helping others with technical issues.
• Are familiar with macOS and general IT best practices in a business setting.
• Have a basic understanding of IT security and device management.
• You are based in Hamburg (or close by) to work from our office
• Your English is fluent (German is a plus!) 
• Are comfortable with troubleshooting issues and documenting your work.
• Are curious and enthusiastic about learning and automating where possible.
• Thrive in a collaborative environment and enjoy sharing knowledge.
• Bring a proactive mindset with a desire to grow your career in IT.
• A passion for automating all the boring things.
• Be passionate about Sidekick’s mission
• Be humble, yet driven and determined 
• Have a team-first mentality

• Highly motivated team: Be part of our international team of experts who want to shape the future of healthcare together and improve patient care globally
• Working in cross-functional teams: Our innovative way of working with flat hierarchies allows you to work autonomously and take on end-to-end responsibility. Our organisational structure creates the basis for efficient internal processes that are needed to make a unique contribution to the development of medical products
• Personal development: Through our feedback-orientated culture and our focus on individual development opportunities, we want to continuously promote your personal growth
• Attractive entry-level package: Competitive remuneration and the provision of MacBooks and ergonomic office workstations are just as much a matter for us as flexible working hours and home office options
• Employee benefits: We support your work-life balance and promote your health by subsidizing the Egym Wellpass and Urban Sports Club. You also benefit from our contribution to the Deutschland-Ticket and the company pension scheme
• Relaxed working atmosphere: We take care of your well-being in our office in the heart of Hamburg - both physically and with great offers such as corporate benefits, regular sports activities and company events